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As a Pool and Spa retailer, your challenge is to deliver the expertise and personalized service of a specialty pool and spa merchant along with the operational sophistication of a big-box operation. Radiant's CounterPoint SQL Systems offers a complete technology solution – software, hardware, ecommerce, and technical services – that can help you meet these competing demands and drive growth and profitability in your pool and spa retail business.

CounterPoint SQL for Pool and Spa Retailers
Hardware Solution Profile
Ecommerce Solution Brochure

CounterPoint SQL for Pool and Spa Retailers and the Pool and Spa Industry

Retailers in the Pool and Spa Industry range from small pool and spa shops to commercial pool and spa distribution centers. Pool and spa retailers rely on CounterPoint to accurately track their continuously changing inventory, manage their diverse vendors, and streamline their business operations. With its offline capabilities, ease of use, and quick ROI, CounterPoint has grown to be a household name amongst hundreds of retailers in the Pool and Spa community.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store. CounterPoint includes everything you need to streamline your business and boost your bottom line. CounterPoint has all the features you need to efficiently and effectively operate your Pool and Spa business at maximum potential.

Signature Capture and PIN Pad Technology

CounterPoint easily supports point of sale signature capture for credit card authorization and invoice approval. Signatures are stored electronically with the transaction and can be printed at any time on invoices and statements.

Fast and Easy Point of Sale Checkout

Touchscreen interface allows you to quickly ring up sales, returns, orders, backorders, special orders and layaways. Or place the entire ticket on hold and print a price quote.

Choose from regular or touchscreen ticket entry. Up-sell related items with graphical customer displays. Zoom in on item and customer details. Accept deposits on orders and track them through receiving. Use CPGateway for lightning-fast credit card authorizations. Ring up sales offline at a sidewalk sale or offsite event. Issue a gift card or store credit.

Up-To-The-Minute Inventory Control

CounterPoint manages your inventory and out-of-stock conditions which will maximize your profitability!

Your inventory picture is “up-to-the-minute.” You’ll know what’s in-stock, on-order, and in-transit. Track merchandise movement through serial numbers, kits, and gridded items. Define multiple price levels and promotional prices. Use the built-in merchandising reports to analyze current levels, spot sales trends, and make better buying decisions. Track serial numbers, inventory grids, markdowns, substitute items, and location specific pricing.

Automated Purchasing

Easily place orders with your vendors. Not sure what you need? Let CounterPoint calculate Model Stock levels and create PO’s!

Automatically calculate and create restocking orders. Simplify reorders by copying historical sales into new purchase orders. Order and receive merchandise for multiple stores. Receive merchandise with or without a PO. Track backorders, RTVs, and customer-specific purchases. Voucher received PO’s into your A/P system. Print item labels and barcodes on demand or automatically.

Customer Loyalty

Know who your customers are and what they’re buying!

Print mailing labels for special promotions. Increase loyalty with frequent shopper programs, customer specific pricing, gift certificates, gift cards, and store credits.

Integrated Ecommerce

Connect your CounterPoint system to an online store with CPOnline, our powerful and affordable web-hosting and website creation service!

Expand your business to the web with minimum effort and expense. Upload inventory, customers, and prices to your CPOnline store and download orders into CounterPoint for fulfillment. Online inventory comes directly from CounterPoint. Eliminate costly double entry – web orders are directly integrated into CounterPoint. Search engine optimization and marketing tools to reach new customers.

Reports Library

An extensive library of built-in reports gives you all the information you need to run a profitable and successful business!

Access hundreds of built-in reports and journals. View current conditions as well as historical details. Modify parameters to analyze the data your way. Print Quick Reports from any LookUp. Powerful Merchandise Analysis Report and Sales Analysis by Group Report let you analyze your inventory in hundreds of different ways. Graphical management dashboard.

Accounting Interface

Update financial statements and payables and exchange the data with accounting packages.


Define multiple price levels, markdowns, contract prices, quantity discounts, package prices, and location-specific pricing.

Sales History

Retain, view, and report complete detail of every sale you make, or look at summaries and cross-analyses.

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Pool and Spa Industry Testimonial - Contemporary Watercrafters

Founded in 1982, Contemporary Watercrafters in Gaithersburg, MD, has implemented three point-of-sale systems over the years, but it wasn’t until 1996, when they installed CounterPoint Business Software, that they found a software package to really buoy up their business.

With two retail stores and a service department, Contemporary Watercrafters needed a system that would handle a multi-store situation with crossover between sites. Not only does CounterPoint allow Reed to keep accurate records of sales and payments at each location, but it also enhanced her ability to provide superior customer service.

Using CounterPoint, Reed has marketed to her existing customers based on past purchases. “We use CounterPoint to find every person who bought a particular item, such as a part for a pool heater. Then, we import that list into a letter asking if they want to upgrade their heater. It’s been very effective.” Reed will often include an upgrade certificate or a coupon with the mailing, and has even used this procedure to notify her customers about a product recall.

Reed also uses CounterPoint’s integrated customer tracking tools. “It is invaluable to be able to tell a customer what model pool cleaner he or she bought two years ago, or to tell a customer that he doesn’t need to buy chemicals for a 30,000 gallon pool, when we know his pool is 25,000 gallons. It really ties the customer to us.”

“CounterPoint is a tool you can use to offer your customers better service and manage your company better,” says Reed. “I can attribute our increased efficiency and increased communication to CounterPoint.”

- Kelly Reed | Business Manager | Contemporary Watercrafters

CounterPoint SQL Features Beneficial to Pool and Spa Retailers

  • Touchscreen point of sale allows for efficient transactions at checkout and makes training employees quick and easy

  • Ability to offer layaway programs

  • Offline ticket entry provides the ability to seamlessly operate at an off-site event and the ability to utilize portable kiosks

  • Full Accounts Receivable for large customers paying on account

  • Item prompts for clerks to up-sell the ticket during a sale - suggestion items, substitute items, and linked items

  • Create customer groups for businesses and other accounts to easily manage group discounting, customer loyalty programs, and focused sales tracking

  • Flexible reporting allows for analysis of inventory stock, sales, turns, profitability, and merchandising

  • Kit processing allows inventory items, service, and warranties to be sold as a package

  • Item images to enhance POS and verify the exact item being sold

  • Serial number tracking provides a detailed record of each piece of merchandise, when it was received, what it cost, which customer purchased it, and when it was sold

  • Alternate units give you the ability to sell a single item or a large quantity of items

  • 2-second credit card authorization

  • Integrated customer loyalty programs, customer relationship management, and integrated gift cards allow retailers to reward frequent shoppers and encourage repeat business

  • Calculate sales commissions for each item on the sales ticket based on either the sale amount or the gross profit

  • Waterproof and fade-resistant labels for outdoor inventory

Please Contact Us For More Information

We strongly encourage you to take the CounterPoint SQL Virtual Tour and contact us for a live CPSQL software demonstration.